At Oh My Baby Collection, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within 30 days of purchase for a full refund or exchange.
Eligibility Criteria:
Items must be unused, unworn, and in their original condition with tags attached.
Items must be returned in their original packaging.
Personalized or customized items are not eligible for return unless they are defective or damaged upon receipt.
Final sale items are not eligible for return.
How to Initiate a Return:
Contact our customer service team at [insert email address] or by phone at [insert phone number] to request a return authorization (RA) number.
Include the RA number on the return package.
Ship the item(s) back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Once we receive the returned item(s) and verify their eligibility, we will process your refund or exchange within [insert number] business days.
Refunds:
Refunds will be issued to the original form of payment.
Please note that shipping charges are non-refundable unless the return is due to a defect or error on our part.
Exchanges:
If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer service team to initiate the return process.
Exchanges are subject to product availability. If the desired item is not available, we will issue a refund instead.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
International Returns:
International customers are responsible for any return shipping costs, customs fees, or duties associated with returning items.
Contact Us: If you have any questions or concerns about our return policy, please contact our customer service team.
